When you place an order on panzhihua-window.com, you are welcome to return any item(s) using our free returns service, please note that due to COVID-19, we have extended our refunds policy from 14 days to 30 days and will offer store credit for returns that are received after this time, up to two months from the original purchase date.
Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused.
Where provided, belts and any packaging such as instructions, authenticity cards, dust bags, and leather tags should be included with your return. Item(s) must be returned from the original shipping country.
Please note items received outside of the specified returns period will not be accepted.
Return your product
- Visit our website and access the “” portal either by clicking on the dedicated link in the Customer Hub or if you have an account, clicking on the “Return your Order” button in your order history;
- Follow the return instructions provided in the portal and print the return label;
- Find your DPD drop off point here: Unfortunately, at this time, we cannot facilitate returns from panzhihua-window.com in our Dover Street store in London.
bet开户You may return your items to us using your own shipper. If you do, please inform us within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send.
Return your items to:
VB Online Returns
bet开户Savino Del Bene - London
bet开户610 River Gardens, North Feltham Trading Estate
bet开户panzhihua-window.com are not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
bet开户Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.
bet开户We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.
Refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible.
Our leatherwear is all hand crafted by the finest artisans in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production. We cannot be responsible for general wear and tear and any changes that occur due to the nature of the materials used. With regard to exotic skins, the controlled breeding of exotic species is closely monitored and regulated by an international convention for the preservation of endangered species (CITES). Each skin has a traceability file that specifies its characteristics as well as its precise origin.
Our eyewear is handmade in Italy and is covered with a one-year manufacturing warranty for problems that occur as a result of production.
Shoes should be returned unmarked and in their original, undamaged shoe box which is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.
Cancelling Your Order
bet开户If you are based in the EU, you have the right to cancel your order with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 , but need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.
To exercise the right to cancel, please inform us by email to: firstname.lastname@example.org.
bet开户On receipt of your notice of order cancellation, client services will contact you with return instructions. Please complete the returns form that you received with your order, and include it with your return so we can process your refund promptly.
bet开户Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the ICACRs.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at vb online Savino Del Bene – London, 610 River Gardens, North Feltham Trading Estate, Feltham, United Kingdom, TW14 0RB and you retain proof of sending, in case of a dispute.
All items must be returned unused, in their original condition and from the country that the order was delivered to.
We will refund the full value of your order, including standard shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.
bet开户Returns at our 36 Dover Street Store, London
Our flagship store is closed and unable to accept returns for now. Thank you for your understanding.
bet开户When you purchase from our store on 36 Dover Street, London, you are welcome to return or exchange any item(s), provided you return them within 14 days from the day of purchase back to our store in London.
Items must be returned in their original condition with all garment tags attached with proof of purchase such as the receipt. Returns that have been worn, used, altered or damaged cannot be accepted. Where provided, belts, slips, straps and any packaging such as instructions, authenticity cards and dust bags should be included with your return. Please note items received outside of the specified returns period will not be accepted.
bet开户A gift receipt can be accepted to exchange an item(s) for the value of the same or above with the difference paid, however a remainder cannot be provided if an item(s) is exchanged for below the value.
Please note that our online store cannot accept returns for our store on 36 Dover Street, London.
For assistance please contact us on +44 207 501 1122 or email@example.com